Terms and Conditions wimrm – Complete Platform Usage Guide

Welcome to wimrm. By accessing, registering, or using any part of the wimrm platform — whether through the website at wimrm.net or through our official mobile app — you hereby agree to be fully bound by the Terms and Conditions set out in this document.

This document constitutes a legally binding agreement between you as the user ("Member") and wimrm as the platform operator ("Company"). If you do not agree with any part of these terms, please cease using the platform immediately.

Wimrm reserves the right to change, amend, or replace any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform after any changes are published constitutes your acceptance of those changes.

To become a wimrm member and make full use of the services offered, you must meet the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not currently listed on any self-exclusion list or active gambling access restriction programme.
• Not residing in any jurisdiction that prohibits or restricts participation in online gambling activities.
• Providing truthful, accurate, and complete information during the registration and KYC verification process.

Upon registration, you are required to complete the Know Your Customer (KYC) which includes submitting valid identification documents such as MyKad or passport. This process is mandatory to protect platform security and ensure compliance with relevant regulations.

Each player is only permitted to hold one (1) wimrm account only. Creating or using more than one account — whether in your own name or using another person's identity — is a serious violation of these terms.

You are fully responsible for:

• Keeping your account username and password secure and not sharing them with anyone.
• All activities that occur under your account, whether with or without your knowledge.
• Notifying wimrm immediately if you suspect any unauthorised access to your account.
• Keeping your account information up to date whenever changes occur, particularly contact and banking details.

Wimrm provides biometric login functionality through the mobile app to enhance access security. You are encouraged to use this feature together with a strong password for added protection.

Wimrm supports a variety of deposit methods suited for Malaysian users, including FPX, major bank internet banking transfers, and selected e-wallets. All deposits are processed in Malaysian Ringgit (MYR).

wimrm Deposit Policy:

• The minimum deposit amount is as specified on the payments page and is subject to change from time to time.
• You may only deposit funds from an account or payment method registered in your own name.
• Wimrm does not accept any payment from third parties.
• Successful deposits will be credited to your account within a few minutes.
• If there is an unusual delay, please contact the wimrm customer support team with proof of transaction.

Wins legitimately earned through gameplay on wimrm may be withdrawn subject to the following conditions:

• Your account must have completed the full KYC verification process before your first withdrawal request can be processed.
• Any rollover requirements associated with bonuses received must be fully completed.
• Withdrawals can only be made to a bank account registered under the same name as your wimrm account.
• The minimum withdrawal amount is as stated on the withdrawal page and is subject to change.

Wimrm strives to process all valid withdrawal requests in the shortest possible time. Approved withdrawals will be credited to your bank account within the stipulated timeframe, depending on the chosen withdrawal method.

In certain situations, wimrm may require additional information or documents before a withdrawal can be approved. This includes but is not limited to further identity verification or proof of funding source. Your cooperation in this matter is greatly appreciated and helps us process your request faster.

Wimrm offers a variety of bonuses and promotions to its members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General Bonus Rules:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotional terms.
• Welcome bonuses and deposit bonuses are generally subject to rollover requirements (wagering requirements) that must be met before any withdrawal can be made.
• Rollover requirements are calculated based on the bonus amount (and sometimes the deposit) multiplied by a specified factor as stated in the promotion terms.
• If a withdrawal is requested before the rollover requirements are met, the bonus and any bonus-related wins will be forfeited.
• Wimrm reserves the right to void any bonus if you are suspected of abusing promotions or engaging in arbitrage betting.

To maintain the integrity of the platform and a fair gaming experience for all members, the following are strictly prohibited on wimrm:

• Using automation software, bots, or any tools designed to exploit the gaming or payment systems.
• Colluding with other players to unfairly influence game outcomes (collusion).
• Exploiting any technical vulnerabilities or system errors for unauthorised financial gain.
• Using information or funds obtained through unlawful means.
• Engaging in any money laundering activity through the wimrm platform.
• Defaming, harassing, or threatening wimrm staff or other members through any communication channel.

Wimrm uses advanced detection technology to identify suspicious activity. If any activity that violates these terms is detected, wimrm reserves the right to take immediate action, including suspending the account, withholding withdrawals, and referring the case to the relevant authorities.

Wimrm is committed to promoting responsible gaming practices among all its members. We recognise that gaming can have a negative impact on some individuals, and we provide the following tools to help you stay in control:

• Deposit Limit – Set daily, weekly, or monthly deposit limits to control your spending.
• Play Time Limit – Limit the amount of time you spend playing in each session.
• Self-Exclusion – Take a temporary break from the platform for a duration of your choosing.
• Self-Exclusion – Permanently terminate your access to the platform if needed.

All these responsible gaming tools are accessible directly through your account settings. If you need further assistance or support, the wimrm team is available 24/7. For more information, please visit the Responsible Gaming us.

To the extent permitted by applicable law, wimrm shall not be liable for:

• Any loss or damage arising from service disruptions, technical failures, or internet connectivity issues.
• Losses incurred as a result of unavoidable technical errors or circumstances beyond our control (force majeure).
• Any act or omission by third parties, including payment service providers or game providers.
• Disputed game results after a game session has ended and the outcome has been confirmed by the system.

Wimrm reserves the right to suspend or terminate any member account at any time for reasons including but not limited to:

• Breach of any provision within these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the specified timeframe.
• Providing false information during registration or the verification process.
• Repeated misuse of promotions or bonuses.

If your account is terminated for valid reasons (not due to a breach of terms), any remaining funds not subject to restrictions will be processed for withdrawal within a reasonable timeframe once all reviews are completed.

You may also request to close your account at any time by contacting the wimrm customer support team. All account closure requests will be processed promptly.

If you have any complaint or dispute regarding your use of the wimrm platform, the following steps must be followed:

1. Contact Customer Support: First, contact the wimrm customer support team via live chat within the app or platform. Include detailed information about the issue, including the date, time, and transaction reference number where applicable.
2. Internal Review: Our team will review your complaint within 3–5 business days and provide a response.
3. Appeal: If you are not satisfied with the outcome of an internal review, you may submit a written appeal to wimrm management.

Wimrm is committed to resolving all disputes fairly and transparently. All decisions made following a complete review process are final and binding.

Wimrm reserves the right to amend, add to, or modify any part of these Terms and Conditions at any time. Members will be notified of any material changes via in-app notifications or email.

It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms and conditions. The most recent update date is stated at the top of this document.

These Terms and Conditions govern the relationship between you and wimrm. Any matter not specifically covered by these terms will be determined by wimrm management at their reasonable discretion, taking into account the best interests of all parties.